Kenya Airways KQ, has issued a statement on the refund of the booked flights to Mumbai India following the the suspension of passenger flights.
The move comes after the government suspended all passenger flight from India for the next 14 days following a surge in Covid-19 cases.
The move was taken to combat the increasing rate of coronavirus spread. India has been on the receiving end of the deadly virus with the country witnessing over 20,000 deaths in a day.
In a notice on Friday, KQ said the last passenger flight will arrive in Nairobi from Mumbai before midnight on Saturday, May 1. The flight ban begins at midnight Saturday, May 1.
In accordance with the Government of Kenya’s directive on travel between India and Kenya, we are suspending our passenger flights until further notice. Please visit https://t.co/6WOcF1SeKH for more customer information. We look forward to serving you on this route in the future. pic.twitter.com/QYEPzO6XUE
— Kenya Airways (@KenyaAirways) April 30, 2021
On the other hand, the National airline cargo operations will remain unaffected as their is need to transport essential supplies.
“KQ cargo operations will continue in order to facilitate delivery of emergency supplies including pharmaceuticals and medical equipment to Kenya and across Africa,” read part of the notice.
The airline has aligned for the rebooking options for a later travel date with those not interested in rebooking asked to seek refund where refund penalities have been waived
although their will be delays in the refund process.
“We apologize to our customers for the inconvenience and thank you for your support during this time. We look forward to serving you on board this route in the future as we adhere to stringent precautionary health protocols.” KQ issued an apology on the same
Other countries that have banned flights from India include; UK, Oman, France, Canada, Hong Kong, Singapore Bangladesh among others